We at DH Pace Facilities Group wish to sincerely thank you for your business. Our objective is to complete every service to your total satisfaction. Our goal is to exceed your expectations. How did we do on the project referenced above?

The following questions address levels of service, on-time commitment and overall performance. Your responses are very important as they will assist us in determining any areas we need to improve upon, as well as, identifying those areas in which we are doing well. Please respond openly and honestly, and address any comments below or separately. Thank you in advance for your time and thoughtful feedback.

6 Being The Highest Score

Was our Customer Interaction Center courteous and professional in answering your service call and determining the proper follow through?

Did we verify and schedule your service properly in advance, and did we complete this service call on time?

Did the service technician explain operation and maintenance and/or service of the new product?

Did our service technician perform their work in a timely and professional manner?

Has this service been completed to your total satisfaction?

We appreciate your business and feedback about our performance with your company. This information is important to our continuing efforts to improve our organization. I look forward to receiving your responses.